Hassle-free 30-day returns with a free prepaid Royal Mail label.
Last updated: February 2026
Summary: you have 30 days from receipt to return unworn, unaltered caps for a full refund. Return shipping is free using our prepaid label. Once verified, refunds process within 5-7 business days. Nothing in this policy affects your statutory rights, including your 14-day cancellation right under the Consumer Contracts Regulations 2013.
You may initiate a return within 30 days of receipt of your order. The return must be requested within this window; items received after this period may not be refundable.
We determine the receipt date based on the carrier's delivery confirmation, not the date you ordered.
To qualify for a full refund, items must:
Items showing obvious signs of wear will be rejected and shipped back to you at your cost.
The following items cannot be returned:
Sale and discounted items are still returnable under standard conditions.
Step 1: email hello@megacaps.co.uk with:
Step 2: we'll review your request and respond within 24 hours with a return authorisation number (RAN) and a prepaid Royal Mail returns label.
Step 3: pack the item securely with the label and drop it at any Royal Mail post office. Keep your receipt for tracking.
All approved returns include a free prepaid Royal Mail label. You pay nothing for return shipping.
Returns must be posted within 14 days of receiving your label. Items posted after this period may not be accepted.
Shipping address: we'll provide the return address on your label. Do not return items to any other address.
Timeline:
In total, allow 2-3 weeks from dropping off your return to seeing the refund in your account.
Refunds are issued to the original payment method. If a discount code was applied at purchase, you'll receive the full order price you actually paid.
Instead of returning for a refund, you can exchange for a different size or colour at no additional cost, within 30 days and under the same conditions.
To arrange an exchange, email hello@megacaps.co.uk. Send the item back using the prepaid label we provide, and we'll ship your replacement item at no charge.
If you receive an item with a manufacturing defect or damage from shipping:
These returns are expedited and don't follow the standard 30-day window.
If we sent you the wrong item or size:
If a cap simply doesn't fit after you've adjusted the snapback:
We've designed our caps for a wide range of head sizes (54-62 cm), but we understand fit can be subjective.
If you refuse delivery or fail to collect a parcel, it will be returned to us. Once we receive it back, we'll issue a refund minus the outbound shipping cost, as we've already paid this.
Bulk orders and wholesale returns follow modified terms:
Discuss bulk returns terms before ordering.
If your order arrived incomplete:
If the carrier (Royal Mail, DHL, etc.) delivers a damaged package:
For returns or refund questions:
Email: hello@megacaps.co.uk
Response time: within 24 hours
Address: provided on your return label
We may update this Returns Policy at any time. Changes apply to returns initiated after the update date. Check this page for the latest version.
Yes, as long as the cap is unworn and in original packaging.
If you've worn the cap (even briefly), it doesn't qualify as "unworn" and cannot be returned for a refund. However, contact us: we may be able to work out an exchange in some cases.
You can track your return using your original order number. Contact us and we'll help you locate it.
Yes, but prepaid labels are for UK returns only. International returns require you to cover shipping costs first, then you can request reimbursement. Email hello@megacaps.co.uk for international return addresses.
This is rare, but contact your bank first to confirm the refund didn't go to a different account. Then email us with the refund tracking ID from your bank, and we'll investigate.
